Toys R Us Complaint - Unfair to customers and employees
As a Toys R Us employee, I can say that that what you see in the store is definitely not as bad as behind the scenes. I have seen management at my store completely refuse to help out customers or employees. One of the major store policies is to greet customers within the first 30 seconds. So if any employee sees someone in an aisle, as long as they are not assisting another customer at that time, they are supposed to ask someone if they need help finding something. Management rarely asks. Management is also supposed to help cashiers when they need price adjustments. I have had to keep a customer waiting for more than 20 minutes just to get management to approve a price adjustment. I have also watched our managers scream at employees in front of customers.
As for the complaints about credit cards and rewards cards, it is part of the job. Our hours are based on how well we do selling credit cards, rewards cards, buyer protection plans, birthday club enrollments and batteries. That is why all the cashiers ask you about those things. If we do not do well with those, the scheduling manager will cut our hours. Almost every employee at Toys R Us is an hourly employee, not salaried, and full-time actually means 30 hours or more per week.