T-Mobile Complaint - Customer Service - Cell Phone Service
Just had the worst customer service experience with T-Mobile. After being a customer for over 10 years and spending thousands of dollars for service, T-Mobile refused to budge on an issue for overcharging. My account was changed and I as the primary account holder was never notified. This resulted in hundreds of dollars in over-charges and T-Mobile doesn't think it has an obligation to notify the primary account holder.
BE WARNED. I highly recommend using a different carrier. Customer loyalty will get you nothing anymore with T-Mobile.