Sprint PCS Complaint - Abusive Customer Relations
I called Sprint to discuss overcharges on my account that occurred past the termination date. Within the first five minutes of my phone conversation with Nicolas (the customer service representative), I expressed to him that his aggressive tone made me feel very uncomfortable and threatened. For these reasons, I requested to speak to another representative to resolve my case. Nicolas denied my request and stated that he was the “highest manager’” at Sprint and that there was no one else that I could talk to at Sprint and that he was the “only person who could solve my issue.” His angry tone continued to worry and intimidate me and I made seven additional requests to speak to another representative because I was feeling very uncomfortable and verbally threatened. I asked if the phone call could be recorded for my protection and he said “no, we can’t do that” (although I know that many times I have called and the conversation has been recorded). Nicolas then raised his voice again and said “are you going to hang up on me?” I was bewildered by this statement and said that I have absolutely no intention of hanging up the phone and that I would like to have a reasonable resolution to my cell phone overcharges. Again, I said that I felt bullied and abused and requested to speak to someone (anyone!) else. My request was denied for the 8th time. The conversation with Nicolas left me feeling shaken and verbally assaulted.