Sheraton Complaint - Lousy wedding catering service at the Sheraton Brookfield, WI 10/10/09
BROOKFIELD, WISCONSIN -- I had my reception at the Sheraton in Brookfield, WI recently.. It's a nice facility inside and has great modern decor. Their service and food quality is a different story. I decided to have my wedding reception there and so did my wife as the facility really was nicer compared to others. We worked with Lindsay the catering manager there and she set up the food taste and took care of the small details on their end.
When we went to the food taste, it was awesome and we were glad we picked this place as the food blew us away. We had citrus-chicken stuffed with a gouda type cheese inside everything was fresh and so good. On our wedding day, this was about to change.
Our chicken was dry, no cheese, the asparagus on the side was done on a charcoal grill and tasted like charcoal lighter fluid. The dinner rolls were tough like they over worked the dough, and the wedding cake we purchased was for 180 and we had 160 show. the cake was cut into slivers about a 1/4 inch and the remaining cake that Lindsay was instructed to box up for our 1 yr anniversay was either eaten by the employees or thrown away. lindsay refuses to return our phone calls as to the where abouts of the cake top. The coffee creamer delivered at the tables was sour and curlded your coffee. My guest that had the prime rib loved it, the guests who had the chicked were disapointed. some were asking for gravy for their chicken as it was so dry and were given au jus from the prime rib. my final bill for the reception there was almost 9k and it was not worth it. Lindsay was aware of the problems the night of my reception but did not do anything to make up for it and does not want to return out calls about these issues. I do not recommend using this hotel for any wedding reception in the Miilwaukee area.