Forever 21 Informative - Don't treat legitimate returns as thieves
I recently was part of the opening of a new Forever 21 in Madison WI. I took my niece and one of her friends. It was packed and we waited in line for 45 minutes to check-out. A few days later I wanted credit for one of the items I purchased, but I realized the the person did not give me a receipt. When I went into the store and asked to exchange my item, I was treated like a crook. The manager said nothing to help me such as... I'm sorry for your inconveniece, but my hands are tied... etc. She just said we can't exchange an item without a receipt.. I, of course said, what if I didn't get a receipt (because I truly DID NOT)she said that that would never happen everyone was trained properly and I was lying! I HAVE A LOT OF MONEY AND I'M BEING TREATED LIKE A JUVIE. If you like, I will start a program on etiquette with I think your managers are sorely suffering form the lack thereof. I'm SO angry.. not that I can't return the sweater... a policy is a policy, but by the way I was treated. I almost felt dirty! I dare someone to contact me and apologize!