Best Buy Complaint - Best buy black tie
DECATUR, GEORGIA -- Wow. Best buy really knows how to rip people off. I purchased a washer and dryer from them a little over 5 months ago. I paid to have them delivered and installed and I also paid extra for a black tie service plan. If anything breaks on either of these machines they are supposed to send a tech over to fix them. Well the men who installed the dryer crushed the hose in the back and left it that way. This means a back up of dryer lint and no place for moist air to escape to. When we called Best Buy to have it fixed, they send one repair man when it is really a 3 person job. I end up having to do half the work with the help of my wife and the tech. If we pay extra for a repair service and extended waranty, we should not have to do any of the work ourselves. An hour later after a little sweat and bloodshed, our machines are working properly. Absolute BS!!!! I will never use Best Buy again for the purchase of a major apliance.