Wal-Mart Complaint - Wal-Mart must think I'm a shoplifter
Resolution Update on 10/17/2009:
I believe we have reached the end of useful comments here.
I often visit a Wal-Mart store when I have occasion to go through that town, which lately has happened frequently. The last two times I am fairly certain that I have been followed around by undercover loss prevention personnel. This has particularly been true when I am near the clothing department of the store. They don’t identify themselves of course. That’s the point of having undercover people. However, it isn’t paranoid to think you have loss prevention on your tail when someone keeps cruising around you and is absolutely religious about not looking in your direction.
To be clear, I have not shoplifted from that store, nor have I tried to do so, nor do I intend to do so. I am not sure why I seem to be on a watch list. Racial profiling is not an issue here. Perceived gender preference might be, although that takes some big assumptions on the part of loss prevention employees.
I don’t think that there is anything to really be done about it. I don’t see how talking to the manager would help. I suppose a wise ass might confront the loss prevention person and let them know they have been “made”. However, I don’t like confrontation to begin with. Besides, the ones I have seen are built like the proverbial brick, while I am slender, and they could probably easily break me in two.
There is, of course, the familiar line I have read on this site: “Don’t shop there again.” That’s a little easier said than done. This is a rural area and there aren’t many stores around anymore where you can buy a lot of basic items. Where I live is even worse, which is why I have been using this store lately when I pass through.
I am wondering if others have had similar experiences at Wal-Mart or other big box stores.
Also, I am wondering if any loss prevention personnel out there have any advice. If I am on a watch list is there any realistic risk of irate loss prevention personnel “apprehending” me for shoplifting and then framing me? I know that would be totally illegal and unprofessional, but does that really happen in the real world if they don’t like you being in the store but they get tired of trying to "catch" you? If so, I will have to re-think the necessity of shopping there at all, even though going elsewhere would be inconvenient.