Radio Shack Informative - RadioShack??
NEVADA -- As an employee at RadioShack it is very difficult to get by financially. They expect so much from me and pay me $7.65 and hour, plus commission. But, at the store that I work at it is such a dead store and we get no business. Therefore, there isn't much to make in commission. We are required to take numerous training modules when we are first hired, and throughout our employment we are required to take a new training every two weeks or so. I have had so many problems with this company. Some of which I think is absolutely wrong and wouldn't happen in any other work place. I worked at a different store before this one and I had a customer come in multiple times a week asking me for my phone number and if I wanted to go skiing with him or numerous activities. Keep in mind, I am 19 and he was about 42. I refused his offers many times. He called the store asking for my number. Finally, I told him I was 17, thinking maybe if he thought I was a minor he would leave me alone, right? Wrong. He continued on and on. I had asked my manager many times to get this guy to stop, my manager told me "if he keeps spending money in our store I'm not going to say anything to him". I was shocked. Seriously, he is harassing me and you're just going to let him get away with it. Finally, I asked my DM if I could transfer to another store. He asked my reasoning, so I told him exactly what happened. He told me that it was not a valid reason to request to be transferred. He said I needed to fulfill my duties to the store. I once again was shocked. Seriously, fulfill my duties. My goodness. After that call I called HR. I was transferred in three days. After I got transferred it seemed as if he was trying to retaliate against me. He told me I was on a week trial. Basically, I had to prove myself 'worthy' to work at RadioShack. Since, I need the job, I just acted like normal and did my normal tasks. I did call HR again to complain about the retaliation. He (my DM) also yelled at me for taking a couple of days to cut out, organize and place 500+ price tags. I flat out said to him, I would LOVE to see you do it in one shift, then I will know that it is possible. I really wish that I could find another job, but in my area there isn't much. I just can't stand working at RadioShack any longer..
People have posted on here RS employees don't care about their customers. I personally do care. I take my time to help each and every customer. I have quite a few customers that go out of their way to come to my store. I feel that I have to be considerate of the customers because if I was their customer, I would expect the same service.
RS expects you to sell cell phones out the wazoo. Honestly, everyone already has a cell phone. People may want to upgrade, but who wants to sign another 2 year contract. It's stupid. They have idiotic 'goals' that you must meet. You have to sell so many dollars per hour per ticket. You have to sell so many dollars worth of batteries. You have to have accessories with cell phones, mp3 players, TV's, laptops... If you don't sell accessories with those, your percentage goes down and you get written up. If you don't sell enough service plans (extended warranty) you get written up. If you don't sell your 'required' goal for cell phones for the month you get written up.. If you fail to meet your "goal" more than twice (i think) you get fired. We used to have a policy that if a manager didn't get 7 cell phones sold in a week he was fired. WTH? Not that many people are going to come to RS to buy a cell phone. Yes, our prices are a LOT cheaper than other stores, and we do not have mail in rebates. But, what average customers knows all of that? We have to do planograms almost constantly. We have to work our butts off for nothing. I'm just sick of trying to meet their 'goals'. They are just a bunch of dumb ignorant people sitting up in offices making rules that they think people can abide by. Sorry RS you're wrong.
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