Sony Complaint - Beware Of The Sony Book Reader
I was given a Sony book reader 700 series for xmas from my kids. being a avid reader it was a great product. all was well till April when the readers battery started to not hold a charge. so I called Sony customer service and was told they would ship me out a new reader for a $29 dollar labor charge. Being that the reader was still under the one year warranty I refused to pay the charge and after some discussion they chose to waive the fee. I received the new Refurbished reader and all was well till September when Sony upgraded there ebook software to a new 3.0 operating system and I couldn't get any of my purchased books to transfer to my reader. again a call to Sony technical and after a two hour call it was decided to send me a new reader again the song and dance about the $29 fee. which I again refused to pay. The new book reader arrives and instead of being the 700 I receive the 600 series. By now I'm pretty upset because we originally paid $400 dollars for the 700 and the 600 is only $299.Also the 700 has a built in light that the 600 dosen't. nowhere in the warranty does it state they can substitute a more expensive model for the cheaper one and I certainly was never told they would be doing this. So back to Sony customer service and I am told they don't have any 700's to send and instead will send me a book cover with a light attached.
No mention of a refund of the $100.00 difference, for that I have to call the Sony style store I bought the original reader from. Now again this reader doesn't work, I can't transfer any books and the technical brains at sony, after another hour on the phone with them, can't figure what's wrong with it. So I'm out $400.00,not to mention all the books I purchased over the past 10 months, and I have a piece of electronic junk that I'll probally use as a doorstop. I should of asked for a Kindle!