Safeway Inc. Complaint - Home delivery-Unreliable and No help
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4 hour window. 1 hour into the window I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck. I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry. The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me, if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order -
doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.