Paypal Buyer Credit Complaint - Beware Paypal Buyer Credit / GE Money Bank

Review by picturemaker on 2009-10-14
First off, they give you a payment due date that tends to fluctuate all the time. Then, there is absolutely no way to make payment within two days of the due date (except check by express mail, I guess if not same day) so your actual due date is two days prior to the one stated on the statement. On their website, they say they will charge $10 to process a payment by phone (that still won't be credited to your account for up to two days) but when you call they say it's a $15 charge. Either by phone (apparently) or online via their website, payments cannot be processed in less than two days - however, they have no problem processing the late charge of $39 to your account the day after your payment was due. And, by the way, don't rely on the statement/balance information posted on your account page at Paypal - Mine showed the correct payment due date but no payment due (and a zero balance on my account). It seems that everything GE Money Bank (Paypal buyer credit) does is geared toward making payments as difficult as possible and create situations where you will miss payments. Well here's my solution; I'm paying my account in full and refusing to use their services going forward. So, yeah, they got their measly $39 late fee and $15 phone payment processing fee from me this time. And what they are passing up for that will be the appx. $22 per month finance charges (20.08% on appx $1200 balance) for what would probably be the next year or two at the rate I was paying it off. How can a company be so short sighted and, worse, customer un-friendly?
Comments:2 Replies - Latest reply on 2009-10-14
Posted by bcd on 2009-10-14:
The funds are not available for a couple of days, but online payments are posted the date of the payment.
Posted by Anonymous on 2009-10-14:
Paypal is not a bank though they try to act like one. I use them for paying Ebay purchases. Never for holding my money. Have you seen all the Paypal complaints? The lawsuits? or You will see what I mean.

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