Wal-Mart Complaint - 3hrs of my life in the Pharmacy
CHATTANOOGA, TENNESSEE -- Walmart 2020 Gunbarrel Road, # 250, Chattanooga, TN 37421 Dates: 10/12-10/14 2009
Monday 10/12/09 @ 5:37pm I got in line at the pharmacy to pick up my Rx. At 6:10pm it was told it would be 15min more by the cashier. At 6:25 I got back in line. My Rx was ready, however a customer in from of me needed a refund. A CSM was called, where she proceeded to take 45min in attempting to do a refund tying up the only cash register. After 45min, she told the customer that she could not do the refund. By this point I was infuriated and said in a very calm voice I wanted my Rx rung up. She then proceeded to change register tape. I told her I did NOT want a receipt, I wanted to leave. It was now 7:10pm. I only got half my Rx as that was all they had. This was 1.5hrs to get half my Rx. On 10/14, I got back in line at 5:50pm. Told again that it would take 15min. to get the other half of my Rx ready. The pharmacist called for a member of management twice in 30min an no one showed up.
I went to the front, asked for a manager. A CSM took me back to the pharmacy and tried to get my problem fixed. A store manager was called. She spoke to the CSM about what was going on. He explained what I had told him. She walked right by me without a hello or an apology. Needless to say, 1.5hrs later, I finally got ALL of my Rx.
1.5 on 10/12 and 1.5 on 10/14 is 3hrs to get one Rx. Do you see where I have a problem with all this?
My wife and daughter were diagnosed with H1N1 on Friday 10/9. I spent 3hrs away from them waiting for an Rx.
I find this to be unacceptable under ANY circumstances. I was given an apology only from the cashier. It was neither her fault NOR her responsibility to provide an excuse or an apology. That is what they pay their managers for and they failed in that capacity. Please give me one, just one, reason why me, my family or anyone I know, should ever get their Rx's filled at Walmart Pharmacy ever again?
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