PayTel Complaint - Need help
NORTH CAROLINA -- My little sister had my phone and made a mistake and pushed the block button. How do I unblock these calls? I tried to ask the jail but for that I got to wait on my next statement. Is there any way I can unblock the number threw my phone account. It just seem like this service is ridiculous you can never get in contact with customer service and actually talk to a human being and I been with them for about a year and get minutes every week.
I am real frustrated and is just about to stop using Paytel writing is more easier then this system.
Company Response on 10/15/2009:
Dear Ms. Barr:
Sorry for any problems you have experienced with our company. After reviewing your account we show the reason for the block on your number was due to someone pressing the number 7 on your keypad when the call came in from the inmate. We have released this block for you as a courtesy; however please be aware that the standard policy to release this type of block (which occurs by pressing the number 7) is that the customer must contact the appropriate person at the facility for approval before the block is released.
Hopefully your problem has been resolved and you can receive calls without any issue.