John Newsome Superstore, Hartsville, S.C. Complaint - Dealer Refuses to Honor List of Items that were to be with vehicle
HARTSVILLE, SOUTH CAROLINA -- I purchased a 2009 CTS Cadillac on September 11, 2009 and was told as well as was given a list of the items that were to be included with the car. The salesman and Sales Manager got the list from the General Manager. After neotiating the cost of the car and paying an extra $1,000, I paid for the car and took the car home.
When I got home I checked the car and manual out and found out that the car was missing two items. The sales manager told me where to buy one item and Cadillac told me where to buy the other item. Total cost $40.90 THATS IT!! I had immediately told the dealership and Cadillac about the missing items and purchased them and I can not get reimbursed?
The General Manager first told me that the list HE GAVE TO THE salesman and sales manager was he wrong list and had the wrong vehicle identification number on and I found out that what he told me was not true. I had the correct list and vehicle identification number. Then he later told me that the car had a previous title even though it was a new car. I told him it did not matter because I was told that the items were included in my purchase. He refused to reimburse me the $49,90 and every time I tried to talk to the principal owner he would call me back. Cadillac also agrees with me but their hands are tied because he made the sale and received the profit from the sale. I know that it is only $49.90 but they are not doing the right thing to their customer and I am sure they made THOUSANDS OF DOLLAR ON THE SALE. The General Manager told me I was wasting my time and I told him not to worry about it I was retired. This is a good example of being PENNY WISE AND POUND FOOLISH.