Samsung Electronics Co., Ltd. Complaint - Samsung TV Known Power Cycling Issue
JEFFERSONVILLE, INDIANA -- I have been trying for three weeks to get service on my Samsung 52inch television. It simply started cycling "on" and "off" without any prompting by anyone. Apparentlyy, this is known as "power cycling" and is a common problem. So common, in fact, Samsung actually has a firmware update to try and fix this problem. Except, you can't use the firmware if your TV won't turn on. Go ahead, google (Samsung+Powercycling) and see what you get.
I have an extended warranty, and at first Samsung claimed it was not through them, even though it's got Samsung written all over the policy. For three weeks I have been passed back and forth between "service techs" and Samsung, when all they need to do is come out and replace the power supply, per the warratny I paid $500 bucks for. By the way, since Samsung and the people they have chosen to fix the television (AT&T Connect Tech) won't actually contact me to fix the problem, the warranty is useless. I literally cannot schedule an appointment with these people to get a service call, as they keep putting me on hold, never calling back, telling me they thought it was resolved and to call Samsung for another service number, etc. etc.
I believe AT&t Connect Tech to be a scam company. I do not believe, and I have no evidence that they actually intend to fix my television. I believe Samsung is aware of this fact, and is complicit in the denial of service.
I will never buy another Samsung product again. I believe consumers should be aware of this issue, as it is a common issue, and the televisions should not be sold to people. Had I not had an extended warranty (which is actually useless in practice)I would have no leg to stand on because the TV is 13 months old.
Samsung Sucks. Period.