Virgin Atlantic Airways Complaint - Terrible Customer Service
While on our way to Heathrow Airport, we were stuck in traffic for 2 and half hours because of an accident and me and my wife were 7 minutes late before the baggage closing time which I found later as being 60 minutes prior to the actual flight time. They refused to do anything at all. We requested to let us fly without our baggage and they still refused. We were directed to the booking section where the representative told me that there was a 200 pound change fee per person but had no seats until the 26th of October. She suggested us to come to the airport every morning and stand by just incase some one doesn’t show up or buy a one way ticked for the next day for $1500 each. We were basically stranded at the airport. We basically were forced to take a United Airline flight back for $1200 the same day.
What kind of airline is this? Are they trying to make money off of people who had no control over the situation at all? I will never fly Virgin Atlantic again.