Cafe DO Brazil Compliment - Fried Gator and Great Service
OKLAHOMA CITY, OKLAHOMA -- Don't you love it when your customer expectations are exceeded beyond your wildest expectation? I know I do!
Last night my wife and I stopped by Cafe DO Brazil for some cocktails and fried alligator. Cafe DO Brazil is a locally owned restaurant/bar located in midtown Oklahoma City. The Cafe DO Brazil building used to be a funeral home. The restaurant is set up in what used be the funeral home's chapel. Cafe Do Brazil has a special place in my heart because on one special night in their dining room a decade old platonic friendship became romantic love which lead to my best friend becoming my wife. How cool is that?
Over two years ago I got a 20 dollar Cafe DO Brazil gift card for my birthday. That gift card spent two years in one sock drawer or another until I shoved it into my wallet last night.
My wife and I sat at the bar. Put our order in for our cocktails and fried gator. I asked the bartender if she could tell me if my two year old gift card was still any good. She swiped it at the register but it came back as unrecognized. I told her that's cool, no big deal. I didn't give it a second thought because ya know two years is quite a while.
I was enjoying my cocktail when a very charming young lady introduced herself to me as the general manager. She said I understand you got a gift card you haven't used in a couple of years. I said Yeah. She said it looks like it was for 20 dollars. I said yeah. She says okay well I'm going to reissue you a new gift card for 20 dollars. I said, You don't have to do that but THANKS. She brought over the new gift card and then stuck around a for a bit charming us with her delightful sense of humor and wit. Very impressive young lady indeed.
In these days of the big plastic corporations beating the hell out of the average consumer with their rigid corporate policies it so refreshing to come across somebody like this general manager who still values the customer. Somebody who doesn't automatically make negative assumptions about the motives of the customer. Somebody who takes proactive steps to make the customer happy. Somebody who goes above and beyond your exceptions. Just simply awesome.
And as for the 20 dollar gift card that got added to the bartender's tip.
You ever find yourself in OKC I highly recommend stopping by Cafe DO Brazil for some cocktails and fried gator. You'll be glad you did!