Ashley Furniture Complaint - Ashley Furniture - DISHONEST
UNION, MO, MISSOURI -- I went into the Union, MO Ashley Furniture store to look for tables. The saleswoman give me prices on them, and found one I liked. It was a "retirement sale" and I asked the woman if I could pick it up Monday, as I didn't have room to get it today. She said she would check for me. She came back and said they had to get it from their warehouse, and it would be packaged in boxes so I would be able to get it next week. I was happy and went to the payment area.
The cashier filled out out what I was buying on the order form. She then had me sign it. She took it back, and put on there I paid half in cash and half on my debit card. She told me that the warehouse would call me next week to arrange a pick up time. She folded my receipt up into thirds and attached the debit card receipt to it and handed it to me.
At no point in time was I told it was a 3-8 week back order. I noticed later on that week when I took it out to find a number to call to see the status of my order that she put on there "BO" and stamped it back order without telling me or showing me. She only said she was writing on the receipt the amount of the cash/debit amount.
I went to the store today (a week later) to ask for a refund. I talked to the Cashier and the same saleswoman and another man who was a store employee and they told me they have a no refund policy and all sales are final. I was NOT told any of this at the store location when I made the sale. I am not satisfied and feel like I was deceived. I want a refund!
My total is small, it was only $291.53. For a small town store, I would think their image is important to them.