Empire Carpets Complaint - Terrible product and worthless warranty
SANTA FE SPRINGS, CALIFORNIA -- What good is a 25 year warranty on the finish of a wood floor if they won't honor it when the finish flakes off. Apparently, you're not supposed to actually walk on the floors. They sent their own guys to take a look. They said that it was a manufacturer defect. They even paid an "independent" third party to take a look. It doesn't appear that they are very independent. When I asked about what their own guys said, I was told that he's not a flooring professional. Good thing they work for a flooring company. I would never use these crooks again.