Time Warner Cable Complaint - Horrible Phone Service
About six months ago, I switched to Time Warner Cable because I believed that I was getting a really great offer with Cable TV, Telephone service and High Speed Internet. The price was great, the product was a headache. The phone service was horrible. On a daily basis, my phone service did not have a dial tone so I could not make a phone call. I would have to use a cell phone to call my home number, make my home phone ring and then I would finally get a dial tone, but after being on the phone for one minute, the service would hang up on my call. I called several times to have someone come out and on all occasions, they said they fixed the problem but the next day, I STILL had the problem. There are several calls on record of this problem that never got fixed. The cable service was not as bad but many times there were channels that I was supposed to have that were not accessible anyway. I finally called about that problem as well, but they failed to show up. Internet service however was good. I finally had it when my husband became severely ill needing an ambulance, and I could not get a dial tone on my home phone. I regret wasting my money on Time Warner. I should have listened to the MANY people that kept telling me I was making a mistake by switching to Time Warner from AT&T. Never again. To top it off, when I tried to disconnect the service, they want to charge me 35.00 for someone to come out and pick up their junk. Sorry Time Warner Cable, your TV ads are misleading. I hope an attorney can constitute false advertising. Your service is very misleading.