Compass bank AKA BBVAcompass bank Complaint - Compass Charges fees for their own charges
How can I get-Compassbank, aka BBVA compass bank- fees reversed?
It all started 3 weeks ago when a double payment was mailed to a credit card company through an electronic payment system they offer to their customers. I had this second account, yet it appeared again and the extra payment was sent. I was notified that my account was overdrawn and that's when I noticed the extra payment I again, set up another account for the biller and deleted the current account. I then sent the money that would have balanced my account. Needless to say, a couple of days ago, I checked my account online, and there it was again. The account for the biller had defaulted to the previous due date of 11-02 and my electronic wire, which is always posted within hours did not post for a whole day.
Now there were more charges for NSF, over the limit fees. They also pulled from the overdraft protection account an additional. 06 yes, six cents, which caused a $12 transaction fee and an over the limit fee on my account. I spoke with a bank representative, who told me that it was all my fault. I had cancelled the biller account for December and was responsible for all the fees.
I know that this is not true, I had double checked the account to made sure that my future payment for the biller, Capitol one would start in December. I had already spoken to them and hey agreed to apply the extra payment to the following month of November 2009.
When I spoke with the bank representative, I was told that I couldn't pay my overdraft over the phone and that I could not manage that account or make transfers between checking and overdraft. I guess they want to be able to pull 06 cents and charge $24 + for the transactions.
FYI--I also made the mistake of overpaying the overdraft card in the past. Compass would not
Deposit the extra funds into my checking account. I had to request a reimbursement and wait until they got around to sending it to me.
I was asked to come in to take care of the account. I’m a USA citizen living and working in South Korea (have for 2 years) and this is not possible. The bank has all my overseas information on file, including contact phone. I gave it to their branch office when I was in Arizona a couple of months ago.
I have had this account for 29 years and have been through many buy outs. Since they got bought out by BBVA, I have had a lot of trouble. I'm closing the account and just want some relief for all the vile things they have done, these past few weeks.
Any advice or feedback will be greatly appreciated