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Taco Bell Informative - Customers being the rude ones.
SAN ANTONIO, TEXAS -- Hi to all that read this,
I am a team member at a KFC/Taco Bell. Years ago I use to be an Assistant and have recently went back due to a much needed 3rd income to the household.
I have read a lot of customer complaints about how rude, slow, inaccurate....etc...employees and managers of fast food resturaunts are. And I have to say the ones I have read warrent a complaint and am shocked by how some of the stores are run and how the employees treat customers with valid complaints.
But, since I do work front register and am as nice as can be to every customer there are the customers that they themselves are the rude ones and warrent a complaint about them.
I'm talking about the customers who don't say Hi back, look at you or even acknowledge your existince. The customers on the cell phones. The customers who spit their multiple item order with plus this and minus this with such speed that I have to ask for a sec to ring it up correctly to which I get a very annoyed look from them. The customers who make a ungodly mess where they eat or the ones who use the restroom and make it point to put fecal matter on walls, pee on floors and yes leave used tampons on floors.
I would have to say for every 1 rude customer I have 10 nice ones. But those Rude customers need to relize that the person behind the counter (Me) is a human being too and I am their to serve them. It's my job no if's ands or butts. I guess I'm just upset at how mean/rude some people are. So self-centered that no one, me or the other customers behind them or who are dining with them matter.
I am a team member at a KFC/Taco Bell. Years ago I use to be an Assistant and have recently went back due to a much needed 3rd income to the household.
I have read a lot of customer complaints about how rude, slow, inaccurate....etc...employees and managers of fast food resturaunts are. And I have to say the ones I have read warrent a complaint and am shocked by how some of the stores are run and how the employees treat customers with valid complaints.
But, since I do work front register and am as nice as can be to every customer there are the customers that they themselves are the rude ones and warrent a complaint about them.
I'm talking about the customers who don't say Hi back, look at you or even acknowledge your existince. The customers on the cell phones. The customers who spit their multiple item order with plus this and minus this with such speed that I have to ask for a sec to ring it up correctly to which I get a very annoyed look from them. The customers who make a ungodly mess where they eat or the ones who use the restroom and make it point to put fecal matter on walls, pee on floors and yes leave used tampons on floors.
I would have to say for every 1 rude customer I have 10 nice ones. But those Rude customers need to relize that the person behind the counter (Me) is a human being too and I am their to serve them. It's my job no if's ands or butts. I guess I'm just upset at how mean/rude some people are. So self-centered that no one, me or the other customers behind them or who are dining with them matter.
Comments:
Posted by ProConsumer on 2009-10-17:
Kitty, you make very valid points. The key whether we are a customer or an employee is for everyone to treat others as we want to be treated ourselves. It would make our experiences better in both personal and business situations.
Posted by Kittyclaw on 2009-10-17:
Keep in mind I am not talking in anyway about the customer who have valid complaints and who have horrible experiences to which they reacted unpleasent to.
Posted by Kittyclaw on 2009-10-17:
Thank you Pro :)
Posted by LadyScot on 2009-10-17:
Kitty, you are correct. WHY would a person put poo on the wall or floor? Why would a person put bloody tampons on the floor or slap a used pad on the wall?
They are TRASH that's why. I think anyone caught doing that should be arrested not only for vandalism but for attempted murder since no one knows what is in their bodily fluids.
You got to be some kind of nasty human being to do that king of spit.
They are TRASH that's why. I think anyone caught doing that should be arrested not only for vandalism but for attempted murder since no one knows what is in their bodily fluids.
You got to be some kind of nasty human being to do that king of spit.
Posted by Kittyclaw on 2009-10-17:
Yep you got because they are nasty and probably think how funny it's going to be when an employee has to clean it up.
Oh and trust me if I was able to catch them something would be done....Maybe I can request to be a bathroom attendant? :)
Oh and trust me if I was able to catch them something would be done....Maybe I can request to be a bathroom attendant? :)
Posted by DebtorBasher on 2009-10-17:
Good post, Kitty!
Posted by Kittyclaw on 2009-10-17:
Thanks you guys I half expected response like "Get a new job" or "Deal with it, it whats your getting paid for"
It's nice to know that there are really nice people out there.
It's nice to know that there are really nice people out there.
Posted by DebtorBasher on 2009-10-17:
Don't worry Kitty, those people should be along soon ;)
Posted by Kittyclaw on 2009-10-17:
Lol, good to know
Posted by raven2002 on 2009-10-17:
Some folks dont seem to realize we are ALL customers at one point or another. There is no excuse to act the fool in public if it is not something you would do in your own home in front of your mother.
Karma is a very patient woman. Just sayin.
Karma is a very patient woman. Just sayin.
Posted by superbowl on 2009-10-17:
Excellent review! I often respond back to the cashier based on how they come accross first. If they are pleasant and seem to like being there I make it a point to say something to help cheer their day. "You're really doing a good job" etc... If they come accross as jerks and seem to hate their job and everyone they ring up I just ignore them and give them my order and leave.
They get what they give in my case.
They get what they give in my case.
Posted by ProConsumer on 2009-10-17:
Kitty there will be some that come here and say it is your job so deal with it if for no other reason than to get a reaction. There are also members who offer constructive and helpful information which adds value. If we move past the negative comments we will all have a pleasant experience on My3Cents. It is a useful site.
Posted by Nohandle on 2009-10-17:
Super, many times I will just look those in the face and tell them to have a nice day as well. It hacks them beyond word and obviously that's my reason for doing it. Kitty, pigs leave messes in the restrooms. I've always tried to tell others who complained about the shape restrooms are in to look around at their fellow consumers. I'm not speaking of a nasty place. Anyone can look around and tell if a restroom has been cleaned on a regular basis. I've observed women tossing paper towels on the floor when there was a wastepaper container right there in front of them. Who knows what they left on the bathroom floor.
Poor service, a surly attitude, bad food and a nasty bathroom certainly warrant a complaint. Some folks just enjoy complaining for the sake of complaining. If there's not a valid complaint they will find something to complain about or just be plain rude. You never once criticized your place of employment, just some of the customers. Many need a kick in the backside or just referred to the competion. Let someone else deal with it until that customer has run out of options.
Poor service, a surly attitude, bad food and a nasty bathroom certainly warrant a complaint. Some folks just enjoy complaining for the sake of complaining. If there's not a valid complaint they will find something to complain about or just be plain rude. You never once criticized your place of employment, just some of the customers. Many need a kick in the backside or just referred to the competion. Let someone else deal with it until that customer has run out of options.
Posted by Principissa on 2009-10-17:
As a customer, being behind the person who is on their cell phone is equally annoying. I can't begin to tell you how one ignorant idiot on a cell phone has held up the line because they weren't paying attention to what the employee was telling them.
Anytime I'm out I make it a point to be friendly to the person who is checking me out or even helping me find something I'm looking for. It's just common decency and good manners.
As for the folks who make that type of mess in your facilities, they are pigs plain and simple. I shudder to think what their homes look like.
Anytime I'm out I make it a point to be friendly to the person who is checking me out or even helping me find something I'm looking for. It's just common decency and good manners.
As for the folks who make that type of mess in your facilities, they are pigs plain and simple. I shudder to think what their homes look like.
Posted by bcd on 2009-10-17:
Some people are just naturally rude and inconsiderate. Good review.
Posted by LadyScot on 2009-10-17:
Anytime I am in the checkout and someone is yapping on their phone in the line in front of me, I make it a point to say something about how rude people are to talk on the phone instead of completing their business. I also say the rude customer would complain if the cashier were the one on the phone.
The yapper usually will hang up and apologize to the cashier. One time I have had someone tell me to MMOB. I simply stated at least MY mama raised ME with manners.
The yapper usually will hang up and apologize to the cashier. One time I have had someone tell me to MMOB. I simply stated at least MY mama raised ME with manners.
Posted by jktshff1 on 2009-10-17:
good post kitty & welcome. (VH)
Posted by MRM on 2009-10-17:
Im trying to figure what MMOB stands for:
Posted by Ytropious on 2009-10-17:
I was at a Subway today that had a little sign on the glass when you order to refrain from talking on your cell when ordering. I think ALL workplaces need a similar rule! And to the OP, I hear you 100% and agree. Retail brings out the pig in the people who've never had to work a retail/fast food job. We're all HUMANS regardless of how much we earn or what we do for a living.
Posted by old fart on 2009-10-17:
MRM..."Mind my own business"...
Posted by sherdy on 2009-10-17:
Great post. I think you should be allowed to REFUSE service to someone on a cell phone because it's ignorant and rude to be on one when dealing with another human being. You sound like someone who can really do her job and well and is not appreciated for the effort. I DO appreciate it. I meet rude customer service people, but for every one, there are ten more who are nice, like you.
Posted by LadyScot on 2009-10-17:
MRM, old fart explained it. Mind my own business. :)
Posted by PepperElf on 2009-10-17:
lady - then again if they didn't want their business public they wouldn't be yapping away on a cell in public.
and i've been to a couple of places that actually have a "no cell phone" policy for the customers. i don't know if it's enforced but i saw the sign
and i've been to a couple of places that actually have a "no cell phone" policy for the customers. i don't know if it's enforced but i saw the sign
Posted by LadyScot on 2009-10-17:
Used to work for a pawn shop til it closed. Our policy was you get ignored if you are on a cell phone.
Posted by sherdy on 2009-10-18:
Oh, and Princi, no pig I ever met would purposely leave fecal matter or pee on a wall for someone else to clean up. They are more intelligent and have better manners than some humans. :)
Posted by prkr on 2009-10-21:
I have worked with the puplic for well most of my working years and when ever someone is hatefull and nasty my motto is Kill em with Kindness. Nothing brightens my day more than keeping a big smile on my face and watching hatefull people get madder and madder cause they cant get to you, Its great
Posted by Schez on 2009-10-22:
This is why "fire the customer" should become a part of retail/fast food training. Anyone who has ever worked in either industry has heard that old saw, "The customer is always right" which is usually followed by, "My business pays your bills."
Logically, if you follow that premise to its conclusion, the customer paying you to work there is your boss, therefore an employee of the company. What do you do with crappy employees? Fire 'em.
If you consider every business transaction to be employee-to-employee interaction, then people tend to operate on more civil terms. Aka: the golden rule.
Anyway... I understand where you're coming from. For what it's worth, I make it a point to treat fast food workers (especially cashiers!) with respect. Dealing with that ten percent of humanity that just climbed out of the primordial ooze every day would wear anybody down. You deserve respect just as much as the next joe.
Life would be so much easier if corporations gave the little people the right to "fire" customers. There'd have to be limits, obviously, otherwise anyone having a bad day would be pushing people out the door right and left. But still...
Logically, if you follow that premise to its conclusion, the customer paying you to work there is your boss, therefore an employee of the company. What do you do with crappy employees? Fire 'em.
If you consider every business transaction to be employee-to-employee interaction, then people tend to operate on more civil terms. Aka: the golden rule.
Anyway... I understand where you're coming from. For what it's worth, I make it a point to treat fast food workers (especially cashiers!) with respect. Dealing with that ten percent of humanity that just climbed out of the primordial ooze every day would wear anybody down. You deserve respect just as much as the next joe.
Life would be so much easier if corporations gave the little people the right to "fire" customers. There'd have to be limits, obviously, otherwise anyone having a bad day would be pushing people out the door right and left. But still...
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