Citibank N A (Shell Mastercard) Complaint - Account closed suddenly without notice - Citi Shell Mastercard
Citi Shell Mastercard - Complaint
SIOUX FALLS, SOUTH DAKOTA -- I have a Shell Mastercard from Citi. Yesterday I attempted to use it at a Big Boy restaurant to pay for my meal, and the card was declined. I was puzzled, since I still had over $1100 left on that card's credit limit, and that I was never late with a payment, never went over my limit, and often paid more than the minimum payment on that card. I first assumed it was a computer problem with the restaurant's cash register, so I attempted to use the card again today, this time at a Big Lots. Again the card was declined. I then called Shell Mastercard, and was told that my account was closed due to something that was on my Equifax credit report. I then pulled up all 3 of my credit reports (Equifax, Experian, and Trans Union), and found nothing negative on any of my credit reports. Ironically, Equifax was the only one of the three that still listed the Citi Shell account as open. Experian and Trans Union listed the Shell account as "closed at card issuer's request". Because I have always been good at managing my credit card and other accounts on time, I took this account closure as a shock. My other concerns are that Citi will charge overlimit fees and/or ask me to pay the $6000+ I owe in one lump sum. I do have a Visa with another bank that I can transfer the balance to if need be, but I would prefer to work something out with Citi Cards, possibly by paying a fixed amount per month until the balance is paid in full.
Apparently I'm not the only one in this predicament. I went to the FatWallet.com forum and noticed that several other Citi Shell Mastercard customers had their cards declined and accounts closed as well. I also wonder if Citibank NA and Shell Oil are discontinuing the Shell Mastercard program, considering the sheer number of closed accounts, which I heard were in the thousands. Most of the other Fat Wallet posters mentioned the reason for their accounts being closed is due to something from their Equifax reports as well. Citi Cards is giving their Shell Mastercard customers a lame excuse for closing thousands of credit card accounts, the majority of them in good standing. If a class action lawsuit is being considered over Citibank NA's actions over their Shell Mastercard customers, I would definitely be one of the plaintiffs.