Boost Mobile Complaint - Defective Material
KENNESAW, GEORGIA -- On Oct 1st 2009 I purchased a Motorola I335 phone with boost minutes for $108.59. During this transaction the retail operator clearly stated that I had 14 days for return the phone. On Oct 13th my phone became defective (no one could hear my voice in a conversation, my text messages would not download). On Oct 15th 2009 I returned to the retail store "JSK Global of Cherokee" (Kennesaw, GA), and the same retail operator refused to do anything but give me the 1800 number to motorolla. After trying to contact motorola without success, the retail operator told me that if I spoke Spanish I would get better service. At this point I am beyond angry and left to continue in the morning. When I finally get hold of Motorola they told me to mail my phone (my cost) and wait for 2 weeks. Keeping in mind that I have to re charge my phone to keep the number active during this period of me having no phone. The deception of the retailer at the time of purchase, and lack of customer service from motorolla have convinced me to stay away from boost, nextel, sprint, and motorola. The custome service representative at the boost 1800 number said that my case was unique. I tend to believe that the majority of boost owners have niether the means, or the desire of making waves when dealing with this level of piss poor custome service. I whole heartedly encourage anyone reading this to think twice about buying into Boost Mobile.
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