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Cheesecke factory Complaint - Unhappy Camper

Review by mikeyone on 2009-10-17
FT LAUDERDALE, FLORIDA -- I frequent various locations of the restaurant in Florida. On the above date, I had a few issues with the food and service. I ordered the chinese chicken salad and it arrived and in my first bite, I wound up with two toothpicks in my mouth which I almost swallowed as they were in with the rice noodles and not evident from looking at the salad but buried. I reported this to the waitress who brought the manager and I was provided some type of excuse why it happened (since I didn't want fried won'tons in it, it becomes a special order salad which uses toothpicks to identify it) and that I wouldn't be charged for it (of no importance in reality), my meal was already damaged. The waitress ultimately delivered the check with the charge on there anyway. The service (while I am not looking for a four star performance as it's a very casual restaurant), was poor. I asked for more bread and never received it and then was given an excuse that signals were mixed in the kitchen (shocking) and while my wife was eating, the waitress asked about dessert (which was none for us at this point) and then slapped the check on the table while she was still eating. Overall, an extremely dissatisfying experience. The excuse for the toothpicks is unacceptable and very dangerous as it happened to me it could happen to anybody possibly.
Comments:5 Replies - Latest reply on 2009-10-18
Posted by RestaurantGuy on 2009-10-18:
The manager was correct when he said that on special order items toothpicks are put in there to let the expo know it is a special order item. The expo screwed up by not taking them out before it went to your table though. That should of happened. Servers are taught to drop the check after they ask for dessert (when you are still eating) so you don't have to wait for your bill. I hope you brought up the fact that you were charged for the salad to your waitress so she could fix it as the manager said he would comp it.
Posted by yoke on 2009-10-18:
I worked as a waitress for years and was trained to ask if the customer wanted desert AFTER they had finished eating, not while they were eating. We were trained to drop off the check AFTER asking if there was anything else I could get for the customer once they were done. I hate it when during the meal the waiter/waitress asks if we want desert. I know at home I don't get up in the middle of dinner and ask my family what they want for desert.
Posted by RestaurantGuy on 2009-10-18:
Yoke your point is well taken. However the reason alot of places do this is that 1. they can turn the table quicker (right or wrong that is the case) 2. so the guest does not have to wait for there check if they are in a hurry (especially during lunch times) As a diner you do not have to pay and leave it is just a courtesy in case you are in a hurry. I teach all my staff to let the guest know they are not being rushed it is just there in case they are in a hurry.
Posted by Ytropious on 2009-10-18:
"the waitress asked about dessert (which was none for us at this point) and then slapped the check on the table while she was still eating." Why were you offended by this? You weren't ordering anything else, there for she gave you your check. No harm done.
Posted by Eloise on 2009-10-18:
When I waited tables we did things the same way as Ytropious mentioned, however I think dropping the check earlier is better. Since the OP didn't want dessert I don't know what the big deal is. Although it would have fostered good will if the Manager had comped the entire bill (including dessert if the OP wanted it)

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