Cheesecke factory Complaint - Unhappy Camper
FT LAUDERDALE, FLORIDA -- I frequent various locations of the restaurant in Florida. On the above date, I had a few issues with the food and service. I ordered the chinese chicken salad and it arrived and in my first bite, I wound up with two toothpicks in my mouth which I almost swallowed as they were in with the rice noodles and not evident from looking at the salad but buried. I reported this to the waitress who brought the manager and I was provided some type of excuse why it happened (since I didn't want fried won'tons in it, it becomes a special order salad which uses toothpicks to identify it) and that I wouldn't be charged for it (of no importance in reality), my meal was already damaged. The waitress ultimately delivered the check with the charge on there anyway. The service (while I am not looking for a four star performance as it's a very casual restaurant), was poor. I asked for more bread and never received it and then was given an excuse that signals were mixed in the kitchen (shocking) and while my wife was eating, the waitress asked about dessert (which was none for us at this point) and then slapped the check on the table while she was still eating. Overall, an extremely dissatisfying experience. The excuse for the toothpicks is unacceptable and very dangerous as it happened to me it could happen to anybody possibly.