Public Storage Inc. Complaint - Unauthorized Withdrawals - A "Mafia" Organization: Public Storage Inc.
SEATTLE, WASHINGTON -- The following is the verbatim version of my video clip on YouTube I'd posted and placed a link yesterday.
Several years ago I started to rent from Public Storage Inc. Shoreline, WA. Along with my household, family heirlooms, my birth certificate, my art and art supplies, keys to my home, my address, my signature, my social security number, the title to my car, private medical documents, practically my life, I put everything into storage to focus on my health. My bills were paid as initially arranged by the 10th of each month. On a few occasion I was late. I always paid all of the late and lien fees, even when they caused them… I was too sick to rebuttal w/ a large company like that…
This time I am determined to “defend” myself. I hope w/ this video clip to reach others out there who either had the same or similar experiences w/ Public Storage Inc. and united our complaints lead to an investigation of Public Storage Inc.’s punitive, mafia or camorra like business practices and someone levies heavy fines against them in the thousands upon thousands of dollars.
Here is my last experience w/ Public Storage Inc.:
On September 1st I noticed at my bank that my negative balance was caused by Public Storage Inc.’s UNAUTHORIZED withdrawal of funds -of an already paid unit for the month of August 2009- I almost got a nervous breakdown.
On August 27 they took amounts $254 & $267, causing not only 2 fees of $ 35 for each amount, but subsequently additional fees like for charges for 5 Lattes, now each at ~$40, and the fees of other places I drank or ate. The bank’s assistant manager called the PS’s national telephone contact number on my behalf because I was too distressed. A female voice told us apologetically that there was a computer glitch in their system that caused the withdrawals of numerous credit cards … and I have to contact the District Manager Richard Clark [# 425-776-0158 & Fax# 425-776-0163] to get the charges reversed. We immediately called that # she gave us and left a message urging the amount to be immediately reversed.
I called the following days on several occasions w/o being able to reach the District manager in person.
5 days later I received a call from District Manager Richard Clark. He offered no apology, additional explanation or proper customer service. Instead I was receiving conflicting answers -no he was attacking me verbally! I began to inform District Manager Richard Clark that I incurred additional fees to the ones Public Storage Inc. had caused … but he interrupted and accused me of having made the payment online myself. I told him that since <5 yrs I make my payments on the 10th latest on a regular basis. He then attempted to explain “cookies” to me, insisting that “cookies” (!) in my computer are responsible for the payment!! Was this a joke? His attitude and demeanor stuck me as rude, and extremely un-professional. I stated to District Manager Richard Clark that if no valid explanation as well as a reversal of the amount they unauthorized took and the fees they’d caused could be provided then I would be contacting his Superiors. He laughed.
I added I would also talk to the Seattle Police Department and my Banks Fraud department. District Manager Richard Clark then said, “Maybe if you paid your bills on time, then you would not have this problem.” Instantly I felt humiliated, disrespected and embarrasssed at his utterly ridiculous and offensive comment. I tried to hold back the tears that began to form ... when I stated to District Manager Richard Clark that he was to never comment to a customer of their timely payment in that fashion. He then offered no apology again, and repeated the offensive comment for the second time! Adding the possibility of my property being auctioned off. Above all, District Manager Richard Clark does not have any insight into my personal or financial stability. I have NEVER been so embarrasssed and mortified by an individual that works for a business in which I am paying for services.
The next weeks I spend making calls to contact numbers published or given to me by the national telephone contact # 1-800-688-8057. Many #s were consistently incorrect and then all I got were various additional #s and very limited voice-mail menus. There's no way to reach a person, #s had changed, names I was given were not in the Company’s directory, that specific office I was trying to reach had now moved to Oregon etc. … At one point I started to leave my complain and contact at every phone# I was directed to.
On September 25 @ 9:52 I received a call from a female voice @ Public Storage Inc. that they will return $ 254 back into my account. My questions in regards to the fees they caused were not only ignored but she just hung up the phone on me.
On September 28 2009 Public Storage Inc. returned $ 254. I was left w/ not only the fees to pay at my Bank, Starbucks, and OliveYou but ironically accrued additional fees for the storage units I am renting from Public Storage Inc.
Time was of the essence here, because the rent is due latest by the 10th of each month to avoid late charges, lien fees etc. Instead Public Storage Inc. handled this matter in particular w/ extreme time delay, no responsiveness and thus using their punitive practices to their benefit, while trying to bury the fact of unauthorized and untimely charges they initiated and being able to do so when de facto w/ the CORRECT option of “one time payment” (which I regularly used) they should have never be able to do.
On October 8th The Fraud Department of Chase Bank informed me as long I am still customer of Public Storages Inc. they cannot investigate it as fraud. Go figure!
Seattle Police stated I am watching too much CSI and they would not check or compare IP-addresses of who instigated payments and since my debit card was used to pay my storage unit, it is more of harassment than crime. They suggested going to small claims court instead.
Something is very wrong here! Since over one month I am drowning in fees I didn’t cause, surviving almost penniless and now @ the risk loosing everything I have, while having wasted valuable time focusing mainly on Public Storages Inc. to get this last matter resolved the right way.
I was hoping that once my treatment is completed successfully I would reunite w/ my belongings… they are all what I’ve left from a healthy and happy life…