Charter Communications Complaint - Charter Communication: Horrible Customer Service, High Rates, and Often No Show for Installation + Services
I live in the Pasadena, CA, region, and Charter Communication is the only available cable provider in the area. I can confirm to all the reviews on these forums that Charter Communication is nothing but a money leeching, lying corporation. When I first called to get my installation, there was a no show. I called and was put on hold where the representative tried to get a hold of the dispatch office in California but to no avail. I was on hold for at least 2 hours and was suddenly dropped from the line. I was asked to reschedule which I did for the next morning and, with no surprise, another no show for the installation. Frustrated, I called the company to cancel my installation and was greeted by a rude women in the other line stating that it was my fault that the technicians didn't come (I don't know how its my fault). Charter has now been constantly calling me to get a "free installation" and "free first month," but I soon learned that their rates will increase by more than 10 dollars after the 3 month promotional rate. The moral of the story is to get Direct TV. Charter Communication has horrible customer service and horrible rates for less channels. I'm thoroughly disappointed in this company and it is to no one's surprise that they recently filed for bankruptcy.