US Airways Complaint - No refund policy
We had to cancel our flight because my traveling companion broke his foot. Tickets from Providence to Baltimore were $150.40 each. They said we could use the tickets anywhere in the US for up to a year with a $150 each rebooking fee. So we get back a whopping $0.40 on each ticket. Calls to the airlines provided frustation as the customer service representative we talked to didn't speak English very well. We finally got a manager who told us to email our request for a reduction in the rebooking fee. We got an email back giving us a phone number to call. They wouldn't budge. Unless you are going on an expensive flight, don't use US Airways.
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