Oz Fitness Complaint - Doped by Oz Fitness - Gym Membership
BILLINGS, MONTANTA -- Hello I am located in Montana and have been notified by a collection agency that I owe money for a gym membership. The details are that when I signed up for the membership I sat down with one of the gyms representatives and he went over their various plans. The plan I chose was the one that allowed me to come in late at night I believe it was between 10pm or midnight until 7 or 9am since I worked in the gambling industry and didn't get off until 2am. He told me that it was a 3 month contract and I would have to come in again after 3 months and renew it in order to keep my gym membership and not have to pay the sign up fee's again.
A few months go by and I wasn't really using the gym as much as I wanted to and they had also changed there hours and weren't open during the hours I wanted anymore so I decided not to go in and renew my contract so to the best of my knowledge I no longer belonged to their gym.
A few more months go by and I receive a notice in the mail from a collection agency stating that I owe them $128.97 for an account regarding OZ Fitness of Billings, MT. After I read to notice I was surprised but not angry because everyone makes a mistake now and then. I call the gym and am transferred to one of their managers or at least someone that was in charge of something and let her know what happened. She says that they tried to charge my card for 3-4 months and that it had been canceled. I told her that it was because I had lost it and was wondering why nobody had contacted me about this before it went to collection? She was starting to get angry and said someone had called and talked to my dad left a message with him. Didn't ask for my cell phone or email address just left a verbal message with him. This is entirely possible and also possible my dad didn't tell me about it because he has memory problems due to some health issues. I could tell she was gettting frusterated with my questions and I told her that if my contract wasn't a 3 month contract that there had been some kind of mistake or I was mislead. She told me that the employees don't lie and to “f*ck off I was no longer their problem I was the collection agency's problem.
What ever happened to being courteous to a customer?
From here I am stumped as to what I can do. I do not have the funds to hire a lawyer or it would have been done already. I have left multiple messages with the small claims court in my area but nobody will call me back. I'm really feeling like I have been taken advantage of and there isn't anything I can do about it.