Priceline.com Complaint - There isn't any common sense within Priceline's customer service procedures...
LAWRENCEVILLE, GEORGIA -- Over a year ago, I booked a rental car through Priceline. During the booking process, I was asked if I would be using a check card to process the payment. I indicated "yes". No red flags or anything. I got to the counter to pick-up the rental only to be told that I was required to use a credit card. Priceline never advised me of this. Now I am there in the airport, my credit card is home because I have decided to use my check card for purchases and now I have no car. Lucky for me Hertz accepts check cards. Do you know Priceline still charged me for the vehicle even though I clearly did not complete the rental. It has been over a year and I still have not gotten my refund. I receive a message from Priceline finally that they are refunding the payment, but now I no longer have the bank the check card was issue through at the time of the rental.
Priceline customer service sucks. They are unwilling to refund the payment in the form of a check. It's not rocket science. They are a bunch of [snip].
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