Global Tel Link Complaint - Outrageous!!! - Inmate Prepaid Phone Service
How crazy does this sound??? A few weeks ago I added minutes/funds to my phone and only received one call from the correctional facility. For personal reasons I changed my number (same phone company). Clearly I had close to 20 dollars left in my account, which I paid with MY CREDIT CARD. This is after the phone call I had just received and the ridiculous fee they charge you EVERY SINGLE TIME YOU ADD MONEY TO YOUR ACCOUNT. After changing my number I called to have MY MONEY/FUNDS transferred to my new number. Let's not omit the fact that getting a hold of these people, especially when you are at work is extremely difficult; shame on you if you miss the call. The first time they returned my call the representative said that it would be transferred as a one time courtesy because they normally did not do that. WHY??? You are paying for a service correct??? ok, well I thought it was done and over with and I was going to be able to use the my remaining balance. After all, that is what the operator told me. A few days ago I got a phone call from the correctional facility and it did not come through. I had no money in my account. I thought it was some sort of mistake so here I go again. I called them last Friday and as usual got their automated call back center. Got a call back and re-explained my situation. The operator clearly mentioned it should have been done but they had made some sort of mistake and the transaction never went through. Funny how when they take your money they never make any mistakes. So, she puts me on hold and tells me that her supervisor is the only one with the authority to do that and to wait while this is being processed. Then out of nowhere, I get an answering machine that tells me that no one is available to take my call and to call back later. What a freaking joke! I get hung up on!!!! Wow! Seriously, if they are not going to do it why even make you waste your time? So I called today again and I get the biggest A-hole on the phone to tell me that no there had the authority to promise me anything and that they won't even do it as a one time courtesy because they took that away too. Then on top of that he adds insult to injury and tells me that I paid them the money and that now it is theirs and they can do with it whatever they please!!!! Are you kidding me?! How can you pay for a service/item/product and then once you pay you don't get anything in return, zero, nothing??? Is that even legal? It's not like I changed cell phone companies. Why don't they advice you of their policy in writing to begin with? to know what to expect in case things like this happen? I was so upset I just told the jerk to keep my money and hung up. I wish there was someone regulating such unscrupulous & unethical companies and make them revise their stupid and ridiculous policies. How easy is it to just steal someone's money nowadays? They are no better than any pickpocket out in the streets. Whatever happenend to keeping your customer happy???