Days Inn Complaint - Everything was ugh!!
ELKHART, INDIANA -- My wife contacted Days Inn Elkhart via internet on 13 Jan 09 (?) and made a reservation for 16 Oct. I phoned Elkhart Days Inn and reserved the 15th, also.
We subsequently received an email advising that due to rennovations they had to charge $80.00 in-
stead if the $49.49 quoted in January!
When my son and I arrived the evening of 15 Oct,
the clerk advised that it would be $80.00 a day. It was late, so I took the room. We opened the room door and found that the light switch did not turn on the light. We groped our way in and found a wall light that allowed us to see. The carpet was dirty with a few small discarded tags, etc., on the floor. The rug was badly stained. The room was old and clearly not "rennovated". We
decided to grit our teeth and stay the night as other motels options might not be available due to the Notre Dame--USC football game in nearby South Bend. The next morning, my son--who suffers from alapecia and has no hair--said that he had found hair on his pillow!
We were bound for South Bend where we would attend the football game on the 17th of Oct. I did check in and talk to the clerk about the higher charge and the fact that we were not in the newly rennovated part of the motel. I decided to not go into our complaints about the room as we were in a hurry to get to South Bend
to explore the Notre Dame campus. And, it turned into a long day of exploration, shopping, etc. We did not return until very late that evening to our motel.
We were unable to enter the room and, after two trips to the office, were able to enter the room with a new electronic key. We were shocked to see that there had been no room service. Beds re-
mained unmade, there were no clean towels, etc. And, of course, there was no more coffee for the coffee maker.
The next morning we checked out. I explained all of the above to the elderly lady at the desk. She agreed that we should only be charged $49.49 as originally quoted us. She said that our credit card accounted would be credited $68.34 as we had already been charged the $80.00+tax for two nights.
It is now 20 Oct and our Visa account has not been credited with $68.34 as she said it would.
I think I may send a copy of this letter to the Indiana Health Dept. I could not be more upset. We had a once in a lifetime experience at Notre Dame and a nighmare motel experience.
Can you please send a response.