Neopost Complaint - Horrible customer service, unfair contract
SAN MARCOS, CALIFORNIA -- I have been trying to request a quote to cancel the remaining term of my lease from Neopost since May of 2009. It is now Oct 2009 and I finally have an answer from them. It took multiple faxes, phone calls and emails to get a hold of anyone at that company that cared about their customer service. Usually when we called we were on hold for almost an hour. We recently received the cancellation buyout amount on our contract. The buyout price is the full amount of the contract. There is no buyout terms, you just get to pay all of your monthly payments for the remainder of the term all at once. What a deal. Be very careful when you sign your contract. On my contract the equipment lease section had a no cancellation clause while the postage meter portion had a "fair" buyout clause. Unfortunately I have no idea what the postage meter portion is since it evidently did not apply to my situation. I will never lease equipment from them again! Salesman will tell you anything to sell a lease.