Global Tel Link Complaint - Lies are Lies Whoever Tells Them
OKLAHOMA -- I recently received a call from Global Tel Link only for GTL to tell me it was blocked. I researched the problem, and I realized that GLT is not truthful. I believe they think that they are dealing with "the lowest of the low" so what they say to us as consumers should be taken as the truth. After my phone was blocked, I called GTL, and they told me that Windstream, my telephone provider rejected the calls and to deal with ILD the people who bill the calls. ILD told me that GTL is the one who put the block on the phone. I called GTL after the Claim that Windstream rejected the charges, and they told me I was one of their best customers, and they did not block any calls. By the way, I talked with the management. When I went back to GTL with Angie's (Windstream) report, GTL went to a different story: I had accepted over $200 in phone calls from the correctional facility. When that statement was discredited by Stephanie at GTL (unbeknownst to the management, Justine (GTL)told me I would have to set up a prepaid account. All of those lies were told to me so that I would set up a prepaid account for which they charge a 25% fee. GTL in untruthful, and the honest sector of the country can not deal with lies. GTL makes up stories as they go hoping that no one with verify their statements. When they are cornered in their lies, they still lie and say because we put a block on your phone for nonpayment, you must set up a prepaid account. No wonder GTL has an "F" grade with the Better Business Bureau. I am writing to my state's Department of Corrections to see if they will reign in GTL. We all should do the same. If the prisons offer phone service, then it should be service. Letters have always been an option, but if there is going to be service, then there should be service--no scams.