Arbys located on Haggerty/Grand River Complaint - Hard breaking apart bun that was thrown away because it would not stay together
FARMINGTON HILLS, MICHIGAN -- I don't normally go to Arbys after work (5pm), I usually will go during lunch hours. I decided on Oct 21st to go grab a sandwich and eat it there and enjoy it on the spot, so I can run my errands.
I can honestly say that I will not be going back to this Arbys based on the fact that when I bit into this Beef & Cheddar sandwich, it totally disappointed me to the point I had to throw it out. I should have Marched into the restaurant, but I didn't.
The sandwich was cold and the bun was browned and hard, I could knock on the bun! The bread was crumbling into pieces when I tried to lift the bun. It appeared that the bun had been browned then rebrowned several times. The meat was cold and so was the cheese.
A Beef & Cheddar should be warm. Especially since I went through the drive through and parked immediatey upon receiving my sandwich. Also, the bun should not be hard on the outside and crumble when you sink your teeth into it. The bread was definitely stale.
The poor quality of my sandwich may keep me from ever visiting Arbys again. It just not acceptable.