Courtyard by Marriott Complaint - Courtyard by Marriott North Canton Ohio HORRIBLE SERVICE
CANTON, OHIO -- I was married on October 18th of 2009. I had paid the Courtyard by Marriott in North Canton Ohio to do my reception. This was to include tables, food, open bar, linens for tables, etc. Susan Campbell, the Catering and Event Manager, seemed very nice through planning the reception. As the day got closer the weather was not looking so good, so I called Susan to see if I could have the reception ready by 5:00 pm instead of 6:00 pm in case the weather was really bad, just so my guests had somewhere warm to go incase of rain. Well, the D. J. that I had hired also worked at the Marriott with Susan and she took it upon herself to call the D. J. and tell him that we had moved the time. The day ended up being decent so we got married outside and showed up for the reception at 6:00 pm. Upon arriving, we felt very uncomfortable that the employees working that night were very rude and seemed to be in quite a hurry to get us out of there. We had ordered food that was to be in buffet style. There was tons of food but none of my guests got seconds. Five minutes after the D. J. announced that we could go back for more, the food was already being taken away. And we were told that the food was thown away. Even though I had not told the D. J. to show up early, Susan Campbell did, so we got screwed on an hour of service that we paid for but didn't get. (B&F sound was the D. J. Service). They wanted another $100 to stay until 10:00 like we had planned anyhow. The "open bar" ran only had about a 12 pk. of beer, so when my guests went up for more, they were told that they didn't have anymore of that particular beer, even though it was "open bar". How does an open bar run out of beer when there is an actual bar in the lobby of the hotel? It made no sense. On top of everything, the tables were completely cleared off way before the night was over. My guests complained that when they went to the restroom and came back, their drinks, food, and my wedding favors were all gone and thrown away. The day after my wedding, I called Susan to tell her of all the problems, but instead of just appoligizing for the mistakes, she insisted that nothing was their fault and by the end of the call she was yelling at me. She even said that he employees were angry that we didn't show up until six when it was suppose to be at five. So apparently, if you plan an event here, and you don't show up on time, the employees have a right to be rude to you and your guests all night. Wow, I have never experienced anything like this. In the end, the reception was a disaster and I will never recommend the Courtyard by Marriott to anyone. BEWARE!!!!
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