Celebrate express Complaint - Celebrate express what a nightmare

Review by alsamm on 2009-10-21
NEW BERLIN, WISCONSIN -- "on time guaranteed delivery" ... ...pleeeeeeaseeeeeeeeee who you kidding and lien ...
I wish I had read the reviews before ordering.
warning people don't shop with them
I order some birthday supplies and I paid xtra for next day delivery (10-15-09)... never got deliver (10-16-09) .. I call them (10-16-09) they promise me tomorrow (10-17-09) was a lie because they never process the shipping I called again and they say I will receive the delivery on (10-19-09 "when I don't need it") thn I ask for reimbursement which they"promise" I will rec'd in 3-5 business days and guess what today is 10-21-09 the request for reimbursement was never requested+ thy have guts to ask me to return the package I say when I receive the package I will throw it in first garbage can b/c I will NOT needed 3days after the bday party. and also if you ask them questions and they don't know how to answer they simply hang up the phone happened 3 times.
Comments:4 Replies - Latest reply on 2009-10-22
Posted by Anonymous on 2009-10-21:
3-5 business days... you asked for the reinbursment on the 17th.
The weekends are not business days.
Today would be the 3rd business day. If you haven't received it by midnight on Friday, I'd get in touch with them.
Posted by alsamm on 2009-10-22:
Right! but when i call yesterday i call to check the status since they did so many mistakes i was concern and i was right, so when i call the lady told me who ever wrote a request for reimbursement did it wrong and its NOT in process... so she actually hopefully did it right yesterday.
Sorry i understand mistakes but this was tooooooooo much
Posted by Anonymous on 2009-10-22:
I hope you get your money back.
Hmmm... then if she did it yesterday... if you don't get your money back by Wednesday at midnight/Thursday morning; I'd suggest disputing the charge with your credit card or bank account.
Posted by alsamm on 2009-10-22:
Tks. That is my nxt step... :-)

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