Capital One Healthcare Finance Complaint - Capital One HC Finance Chooses Charge-Off over Modified PAY-OFF
SALT LAKE CITY, UTAH -- I called customer service today about my past due account. I have a problem with the unequivocal “NO” from the customer service representative. I asked to speak
to someone else, a supervisor perhaps, and was simply transferred back into the queue for someone else to deal with me. For the record, I called to ask if the loan could be modified. I asked if the monthly payment could be reduced, since I lost my job and my husband has had to take a 20% cut in pay. The representative said “no”!
I sent a letter to the Utah address on my statement. Their response was "sorry to hear"....blah blah.. "we regret that we are unable to help at this time".. and go on to say "please call us to discuss how we can work together"..blah blah.... Why should I bother calling again?
There is a notice on this month's statement saying they are considering selling my account to a collection agency and charging it off.
If they would lower the monthly payments and extend the payoff time, they could collect more interest and I could pay off the loan, but they won't even negotiate.
I had my home mortgage loan modified, my car loan modified, a construction loan modified, all with other lenders. Capital One simply refuses any assistance to the consumer. I want to pay the loan, they just refuse to make it possible for me to do that. They would rather ruin my credit by charging it off and turning me off to obnoxious collectors to be harassed on a daily basis. Shame on you Capital One Healthcare Finance. Your behavior is truly egregious.