Clearwire Complaint - OPEN LETTER TO CLEARWIRE:
Clearwire contract expired end of August 2009.
Called in June to find out how much it would cost to cancel the contract then - $100. Paid in advance for July and August and was told to call before the end of August to cancel service.
Called twice in August, spoke to same representative both times. First call, she offered me the AMEX credit card for $50 if I could find someone to take over the service. Second time, I told her I could not find anyone to take over the account, and she told me to put a notice on craigslist. I felt badgered to find someone.
Called a third time and spoke to a different rep, after the charge for September showed up on my credit card. Was told that if I returned the equipment within seven days, that that charge would be reversed. I was also told at that time that it would take Clearwire seven to ten days to process the equipment return.
That made me angry, because I felt that information should have been given to me the first time I called to close the account. I also wonder if taking so long to “process” the return is a ploy to keep money the company does not deserve.
I called numerous times during September and October to check on the receipt of the equipment by Clearwire, and to also fight for a refund because I was also charged for the month of October. At one point I was told that the package had been received, but it had not been verified as to whether the equipment was in the package.
I feel that all the conversations I had with Clearwire phone reps were all about putting me off closing the account as long as possible in order to avoid refunding my money.
I was charged for the month of September, and the month of October. I received a refund for October, but I still want that refund for the charge for September.
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