Wal-Mart Complaint - American Express Travellers Cheques
OLD BRIDGE, NEW JERSEY -- I went to the WALMART in Old Bridge, NJ today and selected to buy a video camera, digital media cards and some groceries for about $300. At the till I showed the cashier an AMERICAN EXPRESS TRAVELLERS CHEQUE for $500 and she told me to sign it after I showed her my Driver’s Licence. The cashier then called a black lady called Maria who came forward and told me that an American Express Travellers cheque is not acceptable.
I offered to show her my South African Passport and ID but she refused to listen and said that they do not take cheques in the amount of $500 – and that she only allows a $50 cheque! Telling her that I have already ‘made-out’ the cheque to WALMART and signed it with the permission of the cashier, and that the cheque was now spoiled, made no difference. When I made a request to please speak to the manager, she said that she is the manager and that she makes the rules.
After spending more than a hour selecting what I wanted to buy, I had to leave your store feeling like a criminal with people staring at me.
In South Africa I was told that as a tourist in your country, AMERICAN EXPRESS TRAVELLERS CHEQUES will be excepted everywhere in the USA! – I will have to inform their Head Office that it is unfortunately NOT the case with WALMART.
A very disappointed customer.
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