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Blue Cross / Blue Shield Complaint - Blue Cross: Pls Stop Computerized Phone Surveys! - Medical Insurance
Medical Insurance - Complaint
We have Blue Cross Blue Shield medical coverage through spouse's employer.
Blue Cross Blue Shield has begun phoning our home number via *computer* and asking for us by individual name and demanding that we respond to computerized survey questions, on the spot!
ARE THEY OUT OF THEIR MINDS?!
In this day and age of identity theft and outsourcing our most private info, they can take their computerized survey and shove it up their posterior!
Blue Cross, knock it off. Grow up!
You are an INSURANCE COMPANY, not a medical-care provider. We don't owe you ANY of our private medical information, and certainly would NEVER provide it to an unknown computer-dialer purporting to be Blue Cross!
Get a grip!
I hope everyone who receives such calls RAISES A FURY OF PROTEST and puts Blue Cross in their place.
Blue Cross Blue Shield has begun phoning our home number via *computer* and asking for us by individual name and demanding that we respond to computerized survey questions, on the spot!
ARE THEY OUT OF THEIR MINDS?!
In this day and age of identity theft and outsourcing our most private info, they can take their computerized survey and shove it up their posterior!
Blue Cross, knock it off. Grow up!
You are an INSURANCE COMPANY, not a medical-care provider. We don't owe you ANY of our private medical information, and certainly would NEVER provide it to an unknown computer-dialer purporting to be Blue Cross!
Get a grip!
I hope everyone who receives such calls RAISES A FURY OF PROTEST and puts Blue Cross in their place.
Comments:
Posted by Slimjim on 2004-07-27:
Blue Cross is a business I am sure must be accredited by a standards organization, such as ISO-9001, COA, or the like. To maintain certification, companies must have a client feedback vehicle and various tasks associated with them. If you don't want to participate, just hang up. It's a machine and won't take it personal. They don't need your response specifically to complete their requirements.
Posted by mad on 2004-07-27:
I have the same insurance company and haven't gotten any calls. But thanks for the warning. They should just mail out surveys. They should not be invading people's homes and privacy. If I get any calls, I'll definetly tell them to shove it.
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