First Choice Power Complaint - 72 Hours And More To Reconnect
TEXAS -- Hello, just have to let people know on the poor customer service that First Choice Power has. I've never been late on my bill but this summer my power bill went up a lot from paying approximateily 250.00 To 750.00 In a month due to it being a hot summer so I got on a payment plan that cut the bill in 4 and added it to my up coming bills. The first bill in paid on time it came out to 450.00 And the next bill that came was 550.00 On this payment I was late 3 days due to not getting paid later then I should have. So I was disconnected for a break of 4 payment contract. That was a 285.00 Payment that was left. So my power was cut off and that same day I mean minutes after the cut off I paid the paid the pending balance. It took them 3 days to reconnect me. I got the run around from the first day when I let them know that I paid the bill. I was told it would be on with in 24hrs. So I asked why so long they said thats policy to give aep time to reconnect. So I was mad, but what can I do. I let them know I have 2 toddlers and that my wife is pregnant and I've never missed a payment. They didn't seem to care. Thats policy they stated. So I just waited until the next day. So I called them back the next day to see when my power would be turned on because it was already 24hrs, they then stated to me that who ever that was that told you 24hrs was wrong its 24 to 48 buissness hours. I was outraged I let them know again about my family and I also let them know about my frige, they stated its policy and the food inside your frige will be fine if you don't open it. I have kids, they need milk. So here I go again waiting until 48hrs. So I called them again after the 48hrs. Well this time they told me that aep bussiness day doesn't end until 5pm that you should have your power on by then. So at 530pm I called again after 50hrs waiting. Well by this time I had it up here. So I got mad with this male agent since he was rude after he told me that the aep bussiness day doesnt end until 7pm not 5pm. So I told him I feel that iam getting the run around, what the next time I call, what the time will be at 9pm for aep bussiness time ends. Can you please call aep or can I talk to your supervisor, he then stated that they'll tell you the same thing i'm telling you. So I just waited again until 7pm. Again since my power was still off I called. By this time my mind was lost seeing my kids sweating in there sleep. For the last 2 nights. So I spoke to another agent she told me that aep stops reconnecting until 10pm and that she would call and find out to make sure. Since I told her about what the other agent had told me. She gets back on the line and tells me that they would be there tommorrow morning that they stop at 7pm. And that she was sorry but that they went by at 4pm and your gate was locked. If that male agent would have called them I would have know that and they would have may be come back before 7pm. And they never knock on my door. I was there all day and i had the door open to air out the house.due to it being hot. So thats what more then 72 hrs to turn on my power. This is for the power company. Thanks for the poor service and thanks for my food going bad in my freezer. I can't cook it my stove thats powered by you. I'll be changing companies as soon as my power gets turn on.