PAYDAY PAWN Complaint - NO CUSTOMER SERVICE AT ALL
MCDONOUGH, GEORGIA -- I visited Payday Pawn on 10/21/09 to attempt to sell a lawn mower and a power trimmer. Before I went to the store, I called the store to inquire if the equipment would be accepted. I inforemed the person who answered the phone that the trimmer did not have a spark plug in it. The person on the phone told me that was ok and that he had other equipment that he could take a spark plug from to ensure that it was working properly. I told him that I would be there in the evening. When I arrived at the Pawn Shop, I was greeted by a woman and a man who seemed fairly kind. They had a worker to come out to my vehicle to get the mower and the trimmer from my car. Then the guy behind the counter asked the worker if he had tested the equipment, the guy informed him that the trimmer did not have a spark plug, he looked at me and said, "No spark plug?", I said no, I informed you of this over the phone and you told me it was ok for me to bring it, he yelled at me and said, "You are a liar, get out of my store." There were other customers there so I was very embarrasssed. I asked him why would I waste my time/gas or his driving up there if I knew in advance that he would not take the trimmer without the spark plug. He yelled and screamed and tried to belittle me in front of other customers as if I was a child or less than a human being. The whole situation was totally uncalled for. I am a working single mother of two who just needed a little cash to get through until my next payday. For no apparent reason, but to give me a hard time, this person was rude and disrespectful to me. I guess he felt like I needed what his company could offer me (cash) so I was at his mercy so he could talk to me any way. On the contrary, I was able to get what I needed within minutes of leaving the store and did not have to sell my equipment, but I want others to know how I was treated by the person at this place in hopes that it does not happen to anyone else.