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Wildwood Place Apartments Complaint - Research before you rent at Wildwood Place Apartments! BBB gives them an "F" rating!

Review by jeffmahrens on 2009-10-22
FORT WAYNE, INDIANA -- I had a terrible experience with Wildwood. I ended up contacting the Better Business Bureau. While filing the complaint I saw that the BBB gives Wildwood an "F" rating. I applied for an apartment after seeing an ad on Craigslist saying they had them available. I got a call saying I was approved & as soon as I paid the deposit I was "good to go." I paid the deposit after work. After I paid I was told it would not be ready for at least 2 weeks. They had never mentioned there would be a wait prior to that. I checked & found out I could not stay where I was while I waited. I called Wildwood on Saturday and was told no one was there that could help until Monday. So I called Monday and explained my situation. I asked if I could clean the apartment myself or do anything that could hurry the process along. I was told she would need to call someone. I checked again in the afternoon and was told she had been busy & had not been able to call yet. I did not get an answer until Tuesday & they said there were 6 others waiting for apartments & they were trying to hire another maintenance man. They said it would be at least a 2 week wait. I called later in the week to find they had made no progress & it would still be 2 weeks or more. I asked why they didn't just hire a cleaning and/or painting company to get them ready. I was told it would cost them too much. I responded that it was costing me a great deal of money to live in a motel while I waited. I said I would have to see if I could find another place and was told they would understand. I was able to rent another apartment in a day & could move in immediately. I called and asked for my deposit refunded. I was told again she would need to call and ask. After a few days I was told my refund would not been returned because it had been over 72 hours. It took them longer than 72 hours to give me an answer about how long it would be until I could move in. I also saw that while I (and according to them 6 others) was waiting for an apartment, they were still advertising apartments for rent on Craigslist & their answering machine sad they had units available. I do not think this is a good or honest company. I feel sorry for anyone who rents from them. They showed no flexibility or understanding about the situation. They do not even respond to the complaints against them from the BBB. But they did take and keep my money. Be warned and stay clear of Wildwood apartments. Or at the least research the Better Business Bureau info about them first.
Comments:6 Replies - Latest reply on 2009-10-23
Posted by Ytropious on 2009-10-22:
I get what you're saying about shady apartments, I really do, but I don't think this is one of those cases. You left your current place before you'd even moved into your current place. That's not a good idea, even if they say you'll be "good to go". You're never "good to go" until you have the keys to the unit in your hand. You learned that the hard way. Also the other 5 people were probably in no hurry, and if they still have units available why shouldn't they be advertising? People will be able to rent them, just not live in them right away. Not everyones needs match your own.
Posted by Principissa on 2009-10-22:
You should have ensured that the unit was available for you prior to moving out of your old place. I don't know the circumstances surrounding you moving out, but it's not a wise idea to move out of one place before securing another one. And by securing I mean having the keys in your hand.
Posted by Ponie on 2009-10-22:
I'll just ass/u/me you didn't have a lease, right? How was payment of the deposit made? If it was by check, was any notation made in the memo line? Did you get a receipt for any cash you may have tendered? I know this doesn't get you into an apartment any sooner, but it would help in the refund of your deposit. Having lived in apartments most of my adult life, I guess I consider myself a self-appointed 'expert' in apartment law. :) I'd be a little leery of getting an apartment off Craig's List for a city the size of Ft. Wayne. I spent a couple of years living 35 miles SW of Ft.Wn. and we often went there for dinner. Good luck in finding a place and getting your deposit back.
Posted by Ytropious on 2009-10-22:
More importantly then what the BBB says, what are your fellow renters saying?

http://www.apartmentratings.com/rate/TX-Austin-Wildwood-Apartments.html

Apparently 69% hate it.
Posted by redmx3racer on 2009-10-23:
Shady. If they have such a demand/waiting list, they should not have a concern about refunding your deposit. It sounds like they won't have an issue renting the unit you put a deposit on to someone else. Fight this.
Posted by JR in Orlando on 2009-10-23:
Is the thing to look for in renting - how many trees the apartment complex has? If there are lots of trees it will be "shady." Next time I guess the thing to do is go to apartment complexes with fee trees so it will be sunny and without any shadiness. Better luck next time.

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