Wildwood Place Apartments Complaint - Research before you rent at Wildwood Place Apartments! BBB gives them an "F" rating!
FORT WAYNE, INDIANA -- I had a terrible experience with Wildwood. I ended up contacting the Better Business Bureau. While filing the complaint I saw that the BBB gives Wildwood an "F" rating. I applied for an apartment after seeing an ad on Craigslist saying they had them available. I got a call saying I was approved & as soon as I paid the deposit I was "good to go." I paid the deposit after work. After I paid I was told it would not be ready for at least 2 weeks. They had never mentioned there would be a wait prior to that. I checked & found out I could not stay where I was while I waited. I called Wildwood on Saturday and was told no one was there that could help until Monday. So I called Monday and explained my situation. I asked if I could clean the apartment myself or do anything that could hurry the process along. I was told she would need to call someone. I checked again in the afternoon and was told she had been busy & had not been able to call yet. I did not get an answer until Tuesday & they said there were 6 others waiting for apartments & they were trying to hire another maintenance man. They said it would be at least a 2 week wait. I called later in the week to find they had made no progress & it would still be 2 weeks or more. I asked why they didn't just hire a cleaning and/or painting company to get them ready. I was told it would cost them too much. I responded that it was costing me a great deal of money to live in a motel while I waited. I said I would have to see if I could find another place and was told they would understand. I was able to rent another apartment in a day & could move in immediately. I called and asked for my deposit refunded. I was told again she would need to call and ask. After a few days I was told my refund would not been returned because it had been over 72 hours. It took them longer than 72 hours to give me an answer about how long it would be until I could move in. I also saw that while I (and according to them 6 others) was waiting for an apartment, they were still advertising apartments for rent on Craigslist & their answering machine sad they had units available. I do not think this is a good or honest company. I feel sorry for anyone who rents from them. They showed no flexibility or understanding about the situation. They do not even respond to the complaints against them from the BBB. But they did take and keep my money. Be warned and stay clear of Wildwood apartments. Or at the least research the Better Business Bureau info about them first.