Fingerhut Complaint - Either idiots or crooks or both! - Bedding set

Bedding set - Complaint

Review by Susanjlck on 2009-10-22

I wanted to buy a zebra bedding set from Fingerhut. The customer service person (from India) asked for my ss# and credit card number before asking where the product was to be shipped or asking which design I wanted. He then closed the order and sent it!!! I said wait, we haven't even finished the order. He said I would have to call another 800 number and ask them to cancel the order. I then called the other 800 # waited on hold for 20 minutes when at lst a very kurt man came on who said to call tomorrow, that he could not do eanything!!! I then called my bank and they had already taken out the $80 plus another $1.25 - both unauthorized!!! ALL THIS DONE WITHIN MINUTES. After more calls and 6 emails, I still did not have my order cancelled or or my money back!

Comments (9)

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Comments:

Posted by tnchuck100 on 2009-10-22:

1. They can't get money from your bank account when you use a credit card. I suspect you may have given them a DEBIT card.

2. Why in the world would you give Fingerhut your social security number? That should have been a red flag right there.

3. When ordering by phone you transact all YOUR order information before giving ANY payment information. Any attempt to circumvent that sequence should result in YOU hanging up the phone.

Posted by tnchuck100 on 2009-10-22:

PS: "Either idiots or crooks or both!" - It's BOTH.

Posted by justthefaxx on 2009-10-22:

I agree, I would never give payment information before I told them what I wanted to order.

Posted by Ben There on 2009-10-22:

I am pretty sure Fingerhut is a retailer for people without credit cards - they have payment plans which is why they take a SSN and bank account number.

Posted by LadyScot on 2009-10-23:

I am wondering HOW he sent you anything without you giving your address?

Posted by PepperElf on 2009-10-23:

You gave your SOCIAL out?

WHY o dear god WHY?

Posted by LadyScot on 2009-10-23:

Pepper, Fingerhut offers a line of credit but just like any other credit you have to giver your social. Now if you are paying with credit or debit, there is no need for that info.

Posted by PepperElf on 2009-10-23:

yeah. i dislike giving that out to anyone

Posted by old fart on 2009-10-23:

Who the heck would want a "zebra" bedding set! They did you a favor by NOT shipping it...