United Parcel Service Complaint - Unreliable Service - Credit Card Delivery
SOUTH SAN FRANCISCO, CALIFORNIA -- Do not ever use UPS as your delivery carrier. Their delivery guys lie and their customer service people -- although they may sound nice on the phone -- do not deliver on their promise.
Our credit card company sent us our cards overnight so we could use it for our trip abroad. (We leave on the 24th of October.)
The UPS delivery guy arrived late morning of the 21st of October. He rang our intercom and made it ring just once and left. He did not wait for us to answer the phone. We immediately rushed to the door and he had zoomed away (we could still hear the car driving away)
We spoke to a UPS customer relations person. She looked into the matter and came back to us saying that the delivery guy said that our intercom wasn't working. What an outright liar! It was working just fine!
We had to go through four customer relations people to get the matter attended to. Finally, a staff at the South San Francisco UPS office, which was responsible for the delivery,
promised to have the package delivered at 3:30 pm the following day (23rd of October). We waited at the appointed time and NO UPS DELIVERY PERSON showed up.
We called at 4 pm and we were promised that we would get the package "anytime soon." Two hours passed and no UPS. At 7 pm, we called to locate our package. It was still at their South San Francisco office! Again, we were promised that it would be delivered by 9 am tomorrow (23 October 2009).
We will wait by the gate at 9 am to make sure that there will be no more excuses nor lies from UPS.
What dismal service! We have never experienced anything of this sort from the US Postal Service and Fedex.
This is not the first or second incident involving UPS failure to deliver on time and as promised.
Shame on you UPS. You have no business in the delivery business. You need to hire and train better drivers and listen to customer feedback. If not, your drivers will drive you to bankruptcy!
By the way, we reported this matter to the credit card company. We suggested that they reconsider their contract with UPS because UPS's very poor service would tarnish the credit card company's brand.