Best Buy Complaint - Where do I start - a bundled packed for the Sony Bravia
SARATOGA SPRINGS, NEW YORK -- As I just read in someone else's review, if you are going to grab something in stock off the shelf at BB for less than $100 then you may have a good experience with Best Best. My experience with them has been a frustrating one to say the least.
First off we bought a Sony Bravia 46" TV that was bundled in a nice package with a home theater/surround sound and a blue ray DVD player. The price was great, I cannot complain about that. Our first trip to the store was on a Sunday, the day the sale flier came out. We went to the store and were told the TV and the DVD player were in stock but the home theater system was not. The guy waiting on us proceeded to call the other store about 30 minutes away as the computer system indicated there was one in stock over there. An hour, I kid you not an hour later the kid finally gets a call back from the other store. They sold the last home theater system. So we are told that we cannot get the package because if we order it and the home theater system doesn't come back in stock and they decide not to sell that item anymore the entire order will get cancelled and we cannot get the deal after that. They could not get the home theater sent from any other store and he told me if I ordered it at home online the same thing could happen. So I go home and find a store about 2 hours away that has all 3 items in stock. We go there and buy the package, leave with the home theater system and DVR and they set up delivery for the TV (which at that time was out of stock at our local store). We decided not to pick the TV up from the store 2 hours away b/c the package included free delivery and set up. Fast forward 3 weeks. The TV is in, we set up delivery. It arrives and my husband is expecting for the guy to set the TV up. He says oh no you have to set up an appointment with the Geek Squad to do that. What? We were never told it was 2 separate appointments we had to make. So my husband calls BB. They say we have to call an 800 number. He does, they say we are not in their system and won't be until 3 days after the TV is delivered! What! Why would someone order a TV and then wait 3 days to even be able to set up an appointment to have it hooked up. To top it off we have direcTV coming tomorrow and our TV is not even hooked up! Best Buy is a joke for big purchases. It is not worth the hassle. On a side note, I went to BB in the midst of waiting for our TV to come in to sign up for DirecTV thru them b/c they had a rebate/gift card incentive. That was a joke, it took over an hour and in the end the guy helping me out ended up "calling" direcTV b/c he couldn't set it up on the computer for some reason. So he calls and can't get through the number is "disconnected". He shows me the screen on his computer where it says to call the number. I say to him, you wrote down an 800 number, this is an 888 number. I had to tell him what number to call. So then he finally gets on the phone w/ them to hand me over the phone and I did everything myself. I could have done that at home!