Global Telink Complaint - Globaltel Link Is A P.O.S. Company
I add $25 every week to my cell phone to speak with a friend that is an inmate. With that $25 dollars, 5 goes to a service charge of some sort and the other $20 gets us 3 phone calls of 15 minutes each. As if thats not already ridiculous enough. We were on our last phone call today when he called me and about 6 minutes into the phone call the spokesman for the company comes on and says that the call is being disconnected for use of three way calling. And then when my friend calls back there were only two dollars remaining and that got us just a little over 1 minute of talking. I have no idea on how to use three way calling and I already know if I were to ever try that it would not work and the phone would shut off. So I called the company and it has a policy of if you have a cell phone problem and the call is lost then no money will be refunded. And yes I understand and agree that if your cell phone loses service or goes dead then no you shouldn't get any money refunded. But in my situation it was the company's fault for the phone call being dropped. Not my phones at all. So I wanted a refund and after having this guy tell me 100 times there is no way since I was using a cell phone to get my money refunded. So I told him in the politest way that I would like to speak with someone higher up. And after repeatedly asking that he did. When he finally transferred me it was to a lady and again I spoke with respect and explained my situation. And she started to "explain" that no refunds were aloud to be given I said, even though it was your companies fault and then she proceeded to yell at me and tell me it was rude that she let me speak and then interrupted her.
So I let her speak. Then she put me on hold after being a total witch about things for about 8 minutes and answered the phone again and said sorry about the hold, was there anything else I could help you with. I let her know she helped me with nothing and used another arrange of names that I can't say on this complain but I'm sure you know what they are. I am looking for another company to use and I would NOT recommend this p. o.s. company to ANYONE!!