TracFone Complaint - Tracfone won't honor double minutes for life plan
I bought a LG200C at the local Walmart with double minutes for life included in January of 2009. In March the screen started to go blank. In August, it quit working completely. Tracfone replaced the phone under warranty. I just added a new phone card to discover that the minutes did not double. I contacted Tracfone with the serial numbers of both phones. Their reply was they could not verify by the serial number that the original phone had the DMFL feature, but they know by the serial number that the replacement phone does not have the DMFL feature. Go figure that one! I emailed them a second time and told them the original phone most certainly did have the feature as it did double the minutes every time I added a new card. I told them I paid for a double minute phone and I expect the replacement phone to have the same features as what I paid for. They then called me and told me their records could not show that the original phone had the DMFL feature. How convienient for them! They still won't honor the original purchase. What a bunch of scumbags. I am now filing a complaint with Walmart, the Better Business Bureau, and the FCC.