Wells Fargo & Company Complaint - Wells Fargo Home Mortgage has Made us homeless because of their bureaucratic nonsensical crap!
6 years ago my husband and I bought our dream home. This home had plenty of space for a growing family and it was even great just to retire in. Well we got our mortgage through Wells Fargo and after about a year we noticed some shady practices so we refinanced. Not even 2 months later Wells Fargo bought our loan back and then the nightmare began. I had been laid off in Feb. We spent our savings keeping up with our payments. When, we didn't have any money to pay December's mortgage (2007) we called Wells Fargo and they were very nice, they said because we hadn't had a late payment in 3 years we could wrap our payment around. so thats what we did. When we went to make our next payment, We called them to make sure that we didn't need to send extra. To our astonishement the representative said that we could no longer send payments because our house was in Foreclosure. We were shocked. We were ony 2 payments behind and we had set up that payment wrap. She said we didn't qualify for that program because we had a sub-prime mortgage and the rules did not apply. That also meant that they could foreclose immediately. So we managed to gather all the money we owed them, about $4000 and they refused to take it. Said if we sent it they would just send it back. They did agree to do a forebearance. We made our payments on time for the forbearance and then went into the Loan modification. After making our first payment to the loan modification, 2 weeks later we received a check from Wells Fargo for the amount that we had payed into our loan modification with a letter stating that they could no longer work with our Loan modification. At this time we went to court. For once the Judge was on our side and demanded that Wells Fargo find away to work with us. We redid the forebearance and filled out a budget worksheet. Their offer to work with us was to Double our payment amount and raise our interest to almost 12%. We called and told them that there was no way that we could afford this payment and that we thought with all the new rules for the Government refinance they had work with us not the other way around. They said that the investors (From China). Dont have to follow those guidelines. We hired an attorney now and have gotten nowhere. We have been dealing with this for 3 years. We have to be out of our house by Feb of 2010. I wrote them a letter, telling them they ought to be ashamed of themsleves for further compounding the mortgage crisis and displacing a family of 8. And then I see these bold face lies of commercials about how they help people. Bull S**t!!! They help people, they are nothing but a corrupt conglamerate company that wants to do nothing but line their pockets with your dreams!!!For more stories visit wellsfargosucks. com